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Where have the payment receipts gone.

  • 1.  Where have the payment receipts gone.

    Posted 15-05-2024 16:28

    Hi All,

    At the risk of being a technically challenged oldie, can anyone point me to where the payments section has gone in the new web site? I need the receipt for a payment and I can't find anything other than chat stuff. 

    Thanks - Mark



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    Mark Ogden
    Professor
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  • 2.  RE: Where have the payment receipts gone.

    Posted 15-05-2024 16:39
    Edited by Daniel Turner 15-05-2024 16:48

    https://portal.raci.org.au/Portal/Portal/Membership/My%20account/ABOUT_me.aspx

    PS—Prof @Mark Ogden it's not intuitive, is it? I navigated to the above by using the Membership under the About drop-down at the top of the page and then clicked Professional and chose the relevant option for me (i.e., Chartered Member – MRACI CChem), which led me to a form to submit that I ignored and 'simply' clicked My Account at the top of that page.



  • 3.  RE: Where have the payment receipts gone.

    Posted 15-05-2024 16:43

    Thank you!



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    Mark Ogden
    Professor
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  • 4.  RE: Where have the payment receipts gone.

    Posted 15-05-2024 16:48

    Interestingly my most recent payment isn't showing there, and I can't find the navigation to that portal page from current "Home"... What am I missing here - the new chat feature seems to have swallowed everything else. 



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    Mark Ogden
    Professor
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  • 5.  RE: Where have the payment receipts gone.

    Posted 15-05-2024 17:01
    Edited by Daniel Turner 15-05-2024 17:01

    @Mark Ogden it would appear that, after making use of the RACI AI ChatBot and the website's search tool, access to the Finance Portal has become decoupled from the MyRACI account that gets you to these community discussion boards-for now, the need for anyone to attempt to navigate their way through convoluted pathway I described in is removed by simply clicking the URL I've provided above.



  • 6.  RE: Where have the payment receipts gone.

    Posted 15-05-2024 17:06

    I fear it's worse than that given I can't see any sign of the most recent payment I made for a meeting coming up - and I can't see any reason why there would have been a delay in it appearing.. 



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    Mark Ogden
    Professor
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  • 7.  RE: Where have the payment receipts gone.

    Posted 15-05-2024 16:59

    So that can't be what is intended as the new way to membership details - hopefully someone from Head Office will chip in and explain what's what. 



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    Mark Ogden
    Professor
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  • 8.  RE: Where have the payment receipts gone.

    Posted 15-05-2024 17:17

    FWIW I followed the link to the event (1st Western Australia Inorganic Chemistry Symposium WASIC24) while logged in, which recognised I'd registered. I clicked View Itinerary, which gave me a page showing I have paid which I printed and will hopefully suffice. If I click "Download / Print Registration", I get a page with "Tax Invoice" on it (which is helpful), where the Amount Paid is "$[Registrant.TotalPaid]" (less helpful). Early days for the new set up - teething problems always going to happen!



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    Mark Ogden
    Professor
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  • 9.  RE: Where have the payment receipts gone.

    Posted 15-05-2024 17:21

    @Daniel Turner - clicking the edit on "CONTACT DETAILS" on the profile page took me to the portal page - a somewhat easier path! Still no sign of my most recent transaction though. 



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    Mark Ogden
    Professor
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  • 10.  RE: Where have the payment receipts gone.

    Posted 15-05-2024 21:56

    Hi Mark,

    Have you checked out your Inbox yet? Your receipt should be there along with confirmation of your registration and any other event related correspondence. You can use that edit feature you've referred to, to update your membership details.

    Please let me know if you need the receipt re-sent and I can arrange.

    Thanks,

    Hannah 



    ------------------------------
    Hannah McCarthy
    Education & Outreach Coordinator (National)
    The Royal Australian Chemical Institute
    Email: education1@raci.org.au
    Phone: (03) 9328 2033
    ------------------------------



  • 11.  RE: Where have the payment receipts gone.

    Posted 16-05-2024 12:58

    Hi Hannah,

    I can see the email, which will hopefully be ok for my purposes - I was expecting to log in and be able to get the PDF version of a tax invoice as per the previous system. But I should be ok with the email format version. 

    Thanks - Mark



    ------------------------------
    Mark Ogden
    Professor
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  • 12.  RE: Where have the payment receipts gone.

    Posted 17-05-2024 10:00

    Hi Mark,

    I understand. I have put in a request with the Higher Logic development team, that invoices be made available via PDF within the profile section of MyRACI. Hopefully they will accept the idea and include it in future updates.

    With best wishes,
    Hannah



    ------------------------------
    Hannah McCarthy
    Education & Outreach Coordinator (National)
    The Royal Australian Chemical Institute
    Email: education1@raci.org.au
    Phone: (03) 9328 2033
    ------------------------------



  • 13.  RE: Where have the payment receipts gone.

    Posted 17-05-2024 10:53

    Thanks Hannah - will be particularly important for membership payments.



    ------------------------------
    Mark Ogden
    Professor
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  • 14.  RE: Where have the payment receipts gone.

    Posted 17-05-2024 11:39

    Hi Mark,

    As membership payments go through IMIS, our membership AMS, you can still find your membership related transactions and receipts there. If you head to your profile, under your profile image you'll find text that reads 'ACCESS AND UPDATE YOUR MEMBERSHIP/CONTACT DETAILS' click on the pencil next to it to access this information. When I run the demonstration sessions later this month, I'll be sure to let participants know about these details, as well as communicate this important information to members in the MyRACI Community.

    Many thanks,
    Hannah



    ------------------------------
    Hannah McCarthy
    Education & Outreach Coordinator (National)
    The Royal Australian Chemical Institute
    Email: education1@raci.org.au
    Phone: (03) 9328 2033
    ------------------------------