Hi Mark,
As membership payments go through IMIS, our membership AMS, you can still find your membership related transactions and receipts there. If you head to your profile, under your profile image you'll find text that reads 'ACCESS AND UPDATE YOUR MEMBERSHIP/CONTACT DETAILS' click on the pencil next to it to access this information. When I run the demonstration sessions later this month, I'll be sure to let participants know about these details, as well as communicate this important information to members in the MyRACI Community.
Many thanks,
Hannah
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Hannah McCarthy
Education & Outreach Coordinator (National)
The Royal Australian Chemical Institute
Email:
education1@raci.org.auPhone: (03) 9328 2033
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Original Message:
Sent: 17-05-2024 10:53
From: Mark Ogden
Subject: Where have the payment receipts gone.
Thanks Hannah - will be particularly important for membership payments.
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Mark Ogden
Professor
Original Message:
Sent: 17-05-2024 09:59
From: Hannah McCarthy
Subject: Where have the payment receipts gone.
Hi Mark,
I understand. I have put in a request with the Higher Logic development team, that invoices be made available via PDF within the profile section of MyRACI. Hopefully they will accept the idea and include it in future updates.
With best wishes,
Hannah
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Hannah McCarthy
Education & Outreach Coordinator (National)
The Royal Australian Chemical Institute
Email: education1@raci.org.au
Phone: (03) 9328 2033
Original Message:
Sent: 16-05-2024 12:58
From: Mark Ogden
Subject: Where have the payment receipts gone.
Hi Hannah,
I can see the email, which will hopefully be ok for my purposes - I was expecting to log in and be able to get the PDF version of a tax invoice as per the previous system. But I should be ok with the email format version.
Thanks - Mark
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Mark Ogden
Professor
Original Message:
Sent: 15-05-2024 21:55
From: Hannah McCarthy
Subject: Where have the payment receipts gone.
Hi Mark,
Have you checked out your Inbox yet? Your receipt should be there along with confirmation of your registration and any other event related correspondence. You can use that edit feature you've referred to, to update your membership details.
Please let me know if you need the receipt re-sent and I can arrange.
Thanks,
Hannah
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Hannah McCarthy
Education & Outreach Coordinator (National)
The Royal Australian Chemical Institute
Email: education1@raci.org.au
Phone: (03) 9328 2033
Original Message:
Sent: 15-05-2024 17:21
From: Mark Ogden
Subject: Where have the payment receipts gone.
@Daniel Turner - clicking the edit on "CONTACT DETAILS" on the profile page took me to the portal page - a somewhat easier path! Still no sign of my most recent transaction though.
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Mark Ogden
Professor
Original Message:
Sent: 15-05-2024 16:39
From: Daniel Turner
Subject: Where have the payment receipts gone.
https://portal.raci.org.au/Portal/Portal/Membership/My%20account/ABOUT_me.aspx
PS-Prof @Mark Ogden it's not intuitive, is it? I navigated to the above by using the Membership under the About drop-down at the top of the page and then clicked Professional and chose the relevant option for me (i.e., Chartered Member – MRACI CChem), which led me to a form to submit that I ignored and 'simply' clicked My Account at the top of that page.